OnePlus Warranty Issues

OnePlus Warranty Controversy: A Sign of the End?

There’s evidence that OnePlus is failing to honour its warranty commitments to European customers, including those in the UK, in yet another strike against the troubled brand’s name. As if any further signs were needed that OnePlus is on its last legs (in Europe at least), a fresh report has supplied some. Not only has the company recently started advising its customers to buy devices from its parent company Oppo, but it’s also reportedly being outright dismissive of its existing customers.

Under warranty, several disgruntled OnePlus customers have taken to Reddit to share their unsatisfactory experiences with arranging a repair or replacement under warranty for devices such as the OnePlus Buds Pro 2 and the company’s 120W SuperVOOC fast charger accessory. OnePlus has apparently responded to two very different warranty cases by offering the users €100 vouchers as compensation instead of proper repairs or replacements, citing that these devices have either reached “End of Life” status, or are simply no longer available for purchase, making a replacement impossible.

In comparison, other brands such as Samsung, with their Samsung Galaxy S25, and Apple, with their Apple Watch Series 10 and iPad Air M2, have not been reported to have similar warranty issues. This has led to concerns about the future of OnePlus in the European market, including the UK, and whether we will see the follow-up to the OnePlus 15 here.

However, the real issue here is that those €100 vouchers are effectively useless. As has been previously reported, OnePlus’s European storefronts are running seriously low on stock across a number of product categories. What’s more, the stock that is still available tends to be on sale, which under the company’s terms and conditions means that it can’t be acquired using the voucher. There are more limitations at play in that the vouchers are online-only, so can’t be redeemed in a physical store or against any future repairs. Not that the latter would be much use anyway, given that the vouchers are only valid for a month.

Ultimately, it seems OnePlus is offering borderline-useless vouchers in place of properly honouring its warranty commitments. It’s no wonder that one Reddit user is threatening to report OnePlus to the European Consumer Centres Network (ECC). At this rate, we’re starting to question whether we’ll be seeing the follow-up to the OnePlus 15 here in Europe, despite many recent leaks.