OnePlus Warranty Controversy UK

OnePlus Warranty Controversy Suggests the End is Near

There’s evidence that OnePlus is failing to honour its warranty commitments to European customers, including those in the UK, in yet another strike against the troubled brand’s name. As if any further signs were needed that OnePlus is on its last legs, a fresh report has supplied some. Not only has the company recently started advising its customers to buy devices from its parent company Oppo, but it’s also reportedly being outright dismissive of its existing customers.

Under warranty, several disgruntled OnePlus customers have taken to Reddit to share their unsatisfactory experiences with arranging a repair or replacement under warranty for devices such as the OnePlus Buds Pro 2 and the company’s 120W SuperVOOC fast charger accessory. OnePlus has apparently responded to two very different warranty cases by offering the users €100 vouchers as compensation instead of proper repairs or replacements, citing that these devices have either reached “End of Life” status, or are simply no longer available for purchase, making a replacement impossible.

In comparison, other brands such as Samsung, with its Samsung Galaxy S25, and Apple, with its Apple Watch Series 10 and iPad Air M2, have been able to maintain a stronger reputation for honouring warranty commitments. However, the real issue here is that those €100 vouchers are effectively useless, as OnePlus’s European storefronts are running seriously low on stock across a number of product categories, similar to the stock levels of the Amazon Prime Day UK event.

What’s more, the stock that is still available tends to be on sale, which under the company’s terms and conditions means that it can’t be acquired using the voucher. There are more limitations at play in that the vouchers are online-only, so can’t be redeemed in a physical store or against any future repairs. Not that the latter would be much use anyway, given that the vouchers are only valid for a month.

Ultimately, it seems OnePlus is offering borderline-useless vouchers in place of properly honouring its warranty commitments. It’s no wonder that one Reddit user is threatening to report OnePlus to the European Consumer Centres Network (ECC). At this rate, we’re starting to question whether we’ll be seeing the follow-up to the OnePlus 15 here in Europe, despite many recent leaks.

The lack of available stock and useless vouchers have raised concerns among customers, who are now looking for alternative brands and products, such as the Samsung Galaxy Watch6 or the Apple AirPods Pro 2. As the situation continues to unfold, it remains to be seen how OnePlus will address these issues and regain the trust of its customers.